Your product is deemed unreturnable if there are any user damage problems; this guarantee is invalid (scratches, accidental breakage, loss & theft).
How do I return my item?
To allow us to refund you as quickly as possible, please follow the simple steps below:
- To start your return, head to our returns portal (you'll need your order number on hand).
- Select what items you'd like to return and why. This helps us improve and make sure you love your purchase next time.
- Select your chosen return method. You'll be able to see the drop-off points closest to you using the map.
- Pay for your return – unfortunately, we're currently unable to offer free returns for our customers.
- Print your return label and attach it to the outside of your parcel. (Haven't got a printer? No worries – not all our return options need a printer. You'll see which options are available in the portal).
- Done! Your parcel is now ready to be taken to your chosen drop-off point.
When will I receive my refund?
We aim to process your refund within seven working days from receipt at our warehouse. After we have sent your refund, you will receive an email notification.
Please note that the funds can take five working days to clear into your account. This processing time depends on your bank, so please contact them directly if five working days have passed and you have not received the funds.
30 Day Money Back Guarantee:
At Zurucca, we're committed to your satisfaction. If your purchase doesn't meet your expectations and it's still fresh, unused, and in its original state, we've got your back. Within 30 days, hit us up, and we'll swiftly process a hassle refund, no questions asked. Your happiness is our priority, ensuring your Zurucca experience is nothing short of exceptional.